CAREER OPPORTUNITIES

Planning a career move? Please look at the openings below and apply to get a head start
If you are an individual who has a passion for technology and wants to work with a close-knit team who consider themselves as a work family. This is the place for you!!


Rewards and Benefits:
We want to work with talented people and offer rewards and benefits to support all employees as they build their careers.

Work with a team of diverse and inspiring individuals
Get your voice heard – share your ideas and suggestions
Health and Dental Benefits
Continuous learning and on-going training
Team building activities and company events
Merit-based rewards

 

Current Opportunities
Software Support Consultant
Implementation Specialist

 

Please send your cover letter and resume to careers@clockworks.ca


Software Support Consultant

Do you like to help, support, train clients, and share knowledge? Are you a tenacious problem solver?  Are you experienced in Technical Support and looking for an opportunity?  If you can answer YES to any of these questions, then you are the right fit for our Clockwork Support Team.

Day time shift only (Mon- Fri): 9 AM to 5 PM EST

Clockwork support team is responsible for handling all incoming tickets and inquires by phone, email, or through the Ticketing system. The primary responsibilities of the support staff are to troubleshoot software issues, answer inquires, provide timely resolution, and track all the information.


Duties and Responsibilities:

Use Clockwork helpdesk ticketing system to track, update any tickets submitted by clients
Provide support by email or phone
Troubleshooting and documenting all the steps taken to resolve issues
Communicate to clients the steps necessary to maintain and update their systems
Assist in building the Knowledgebase for Clockwork software
Participate in regression testing of our software products
Be accountable for the delivery of assigned tasks within deadlines
Training clients on Clockwork software 

Required Knowledge, Skills, and Abilities:

Excellent problem-solving skills 
Excellent communication skills in verbal, listening, and writing
Excellent organizational skills
Call center experience and proven technical support experience is an asset
Passion for "customer service”
Ability to work with changing team dynamics
Willingness to learn, take on new responsibilities and develop a career at TPRO 
Experienced at troubleshooting
Demonstrated technical aptitude (general understanding and comfort level with technology)
Documentation and reporting skills
Ability to work independently in a fast-paced environment
Self-starter and a quick learner
Experience in windows servers and the latest operating systems
Basic knowledge of SQL databases

Compensation: Industry standards

Implementation Specialist

Clockwork implementation team is responsible for working directly with clients across North America to implement the Clockwork software. The primary responsibilities are to Collect deliverables, Install Clockwork Software, Configure the system to match the client needs and provide training.

 

Day time shift only (Mon- Fri): 9 AM to 5 PM EST


Duties and Responsibilities:

Conduct discovery meeting and perform information gathering and collect requirements
Establish a full-cycle software implementation plan
Manage application delivery and presentations during the implementation process
Liaise with cross-functional project teams both internal and external
Install and configure the application to satisfy client business processes according to the outcome of the discovery phase
Conduct weekly meetings and provide status and process update on the project
Track all errors and requests encountered during the implementation phase and report to the product development and management team
Work closely with clients to prepare a training plan for various functional groups
Conduct on-site or web-based application training
Review and assist with the creation of training materials and participate in the product and process improvement sessions
Ability to manage multiple implementations under tight time constraints and build effective relationships with clients
Participate in regression testing of our software products
Assist in support tickets, when needed
 

Required Knowledge, Skills, and Abilities:

A diploma or degree in a related field is required
Excellent problem-solving skills
Excellent communication skills in verbal, listening, and writing
Excellent organizational skills
Ability to work with changing team dynamics
Adaptable attitude, sense of urgency, and commitment to providing excellent service
Ability to work independently in a fast-paced environment
Project management experience
Experience in windows servers and the latest operating systems
Basic knowledge of SQL databases

Compensation: Industry standards

Customer Service

Toll Free Canada: (866) 680-2491
Toll Free USA: (866) 960-8776

support@clockworks.ca

General Sales Inquiries

Local: (416) 848-0520
Fax : (866) 344-1440

sales@clockworks.ca

sales@clock-works.us

Mailing Address

TechnoPro Computer Solutions Inc.
2570 Matheson Blvd East Unit 109
Mississauga, ON L4W 4Z3

TechnoPro Computer Solutions USA
300 S PINE ISLAND RD #110
PLANTATION, FL 33324

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