Online Appointment Booking
Students can book an appointment with a counsellor online. Counsellors control their own availability schedule through ClockWork, which outlines times and days where the online system is allowed to book them with students.
The online system will not double book a counsellor with an existing appointment. Several rules can be configured, outlining how many appointments a student can book online at any given time, rules for temporarily banning the student if a no-show pattern emerges, whether or not new students can schedule their first appointment online, are the students allowed to cancel appointments online, and if so what is the cutoff, etc. Students receive confirmation emails when booking, and will receive a reminder email as part of the regular reminder email system.