Careers
Planning a career move? Please look at the openings below and apply to get a head start!
If you are an individual who has a passion for technology and wants to work with a close-knit team who consider themselves as a work family. This is the place for you!!
Rewards and Benefits:
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We want to work with talented people and offer rewards and benefits to support all employees as they build their careers.
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Work with a team of diverse and inspiring individuals
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Get your voice heard – share your ideas and suggestions
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Health and Dental Benefits
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Continuous learning and on-going training
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Team building activities and company events
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Merit-based rewards
Current Opportunities
Please send your cover letter and resume to careers@clockworks.ca
Software Support Consultant
Do you like to help, support, train clients, and share knowledge? Are you a tenacious problem solver? Are you experienced in Technical Support and looking for an opportunity? If you can answer YES to any of these questions, then you are the right fit for our Clockwork Support Team.
Day time shift only (Mon- Fri): 9 AM to 5 PM EST
Clockwork support team is responsible for handling all incoming tickets and inquires by phone, email, or through the Ticketing system. The primary responsibilities of the support staff are to troubleshoot software issues, answer inquires, provide timely resolution, and track all the information.
Duties and Responsibilities:
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Use Clockwork helpdesk ticketing system to track, update any tickets submitted by clients
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Provide support by email or phone
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Troubleshooting and documenting all the steps taken to resolve issues
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Communicate to clients the steps necessary to maintain and update their systems
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Assist in building the Knowledgebase for Clockwork software
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Participate in regression testing of our software products
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Be accountable for the delivery of assigned tasks within deadlines
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Training clients on Clockwork software
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Required Knowledge, Skills, and Abilities:
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Excellent problem-solving skills
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Excellent communication skills in verbal, listening, and writing
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Excellent organizational skills
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Call center experience and proven technical support experience is an asset
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Passion for "customer service”
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Ability to work with changing team dynamics
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Willingness to learn, take on new responsibilities and develop a career at TPRO
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Experienced at troubleshooting
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Demonstrated technical aptitude (general understanding and comfort level with technology)
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Documentation and reporting skills
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Ability to work independently in a fast-paced environment
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Self-starter and a quick learner
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Experience in windows servers and the latest operating systems
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Basic knowledge of SQL databases
Compensation: Industry standards
Implementation Specialist
Clockwork implementation team is responsible for working directly with clients across North America to implement the Clockwork software. The primary responsibilities are to Collect deliverables, Install Clockwork Software, Configure the system to match the client needs and provide training.
Day time shift only (Mon- Fri): 9 AM to 5 PM EST
Duties and Responsibilities:
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Conduct discovery meeting and perform information gathering and collect requirements
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Establish a full-cycle software implementation plan
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Manage application delivery and presentations during the implementation process
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Liaise with cross-functional project teams both internal and external
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Install and configure the application to satisfy client business processes according to the outcome of the discovery phase
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Conduct weekly meetings and provide status and process update on the project
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Track all errors and requests encountered during the implementation phase and report to the product development and management team
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Work closely with clients to prepare a training plan for various functional groups
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Conduct on-site or web-based application training
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Review and assist with the creation of training materials and participate in the product and process improvement sessions
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Ability to manage multiple implementations under tight time constraints and build effective relationships with clients
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Participate in regression testing of our software products
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Assist in support tickets, when needed
Required Knowledge, Skills, and Abilities:
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A diploma or degree in a related field is required
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Excellent problem-solving skills
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Excellent communication skills in verbal, listening, and writing
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Excellent organizational skills
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Ability to work with changing team dynamics
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Adaptable attitude, sense of urgency, and commitment to providing excellent service
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Ability to work independently in a fast-paced environment
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Project management experience
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Experience in windows servers and the latest operating systems
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Basic knowledge of SQL databases
Compensation: Industry standards