Software Support Consultant

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Do you like to help, support, train clients, and share knowledge? Are you a tenacious problem solver?  Are you experienced in Technical Support and looking for an opportunity?  If you can answer YES to any of these questions, then you are the right fit for our Clockwork Support Team.

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Clockwork support team is responsible for handling all incoming tickets and inquires by phone, email, or through the Ticketing system. The primary responsibilities of the support staff are to troubleshoot software issues, answer inquires, provide timely resolution, and track all the information.

Duties and Responsibilities:

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• Use Clockwork helpdesk ticketing system to track, update any tickets submitted by clients.

• Provide support by email or phone.

• Troubleshooting and documenting all the steps taken to resolve issues.

• Communicate to clients the steps necessary to maintain and update their systems.

• Assist in building the Knowledgebase for Clockwork software.

• Participate in regression testing of our software products.

• Be accountable for the delivery of assigned tasks within deadlines.

• Training clients on Clockwork software.

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Required Knowledge, Skills, and Abilities:

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• Excellent problem-solving skills.

• Excellent communication skills in verbal, listening, and writing.

• Excellent organizational skills.

• Call center experience and proven technical support experience is an asset.

• Passion for "customer service”.

• Ability to work with changing team dynamics.

• Willingness to learn, take on new responsibilities and develop a career at TPRO.

• Experienced at troubleshooting.

• Demonstrated technical aptitude (general understanding and comfort level with technology).

• Documentation and reporting skills.

• Ability to work independently in a fast-paced environment.

• Self-starter and a quick learner.

• Experience in windows servers and the latest operating systems.

• Basic knowledge of SQL databases.

 

Compensation: Industry standards

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Please send your cover letter and resume to careers@clockworks.ca

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